company_policies:trading_terms
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| company_policies:trading_terms [2022/10/10 12:37] – john | company_policies:trading_terms [2022/10/10 13:06] (current) – john | ||
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| - Please note we are only able to ship products to addresses in mainland United Kingdom. We work closely with our carriers to ensure best possible service and delivery times, however, some delays may occur which are outside our control and we will endeavour to work with you and the carrier to resolve these immediately. | - Please note we are only able to ship products to addresses in mainland United Kingdom. We work closely with our carriers to ensure best possible service and delivery times, however, some delays may occur which are outside our control and we will endeavour to work with you and the carrier to resolve these immediately. | ||
| - While every effort will be made to deliver goods on time, NO liability is accepted for delays occurred by circumstances beyond our control. | - While every effort will be made to deliver goods on time, NO liability is accepted for delays occurred by circumstances beyond our control. | ||
| - | - Non-delivery of goods - Supplies are invariable bound by the Carriers terms and conditions and therefore claims for non delivery of all or part of the consignment must be notified in writing with 5 working days to enable claims to be made against the carrier. | + | - Non-delivery of goods - Supplies are invariable bound by the Carriers terms and conditions and therefore claims for non delivery of all or part of the consignment must be notified in writing with 3 working days to enable claims to be made against the carrier. |
| - | - Packages damaged in transit - Claims arising from damage to packages in transit must be notified | + | - Packages damaged in transit - Couriers have to allow reasonable time for your inspection of the good on delivery. Delivery sheets or receipts must be claused stating the nature |
| ===== REFUND, REPLACEMENT & CANCELLATION ===== | ===== REFUND, REPLACEMENT & CANCELLATION ===== | ||
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| - If goods are incorrect, faulty or damaged upon delivery we will exchange the product or issue a refund of the full price (including any delivery charges). However we must be notified in writing (via e-mail or post) within five working days following your acceptance of this delivery. We will arrange for the goods to be collected by our nominated delivery carrier at our own expense, and meet the cost of any subsequent delivery or replacement items. | - If goods are incorrect, faulty or damaged upon delivery we will exchange the product or issue a refund of the full price (including any delivery charges). However we must be notified in writing (via e-mail or post) within five working days following your acceptance of this delivery. We will arrange for the goods to be collected by our nominated delivery carrier at our own expense, and meet the cost of any subsequent delivery or replacement items. | ||
| - Refunds will paid via the identical method of payment used to originally purchase these goods within 30 days of receipt of cancellation. Where a full refund is agreed by the Directors, this will be paid within 30 days of cancellation. | - Refunds will paid via the identical method of payment used to originally purchase these goods within 30 days of receipt of cancellation. Where a full refund is agreed by the Directors, this will be paid within 30 days of cancellation. | ||
| - | - If an order is cancelled after it has been confirmed and the order acknowledgment has already been signed by the customer, the customer will be charged a £ 50.00 cancellation fee and invoiced accordingly. | + | - If an order is cancelled after it has been confirmed and the order acknowledgment has already been signed by the customer, the customer will be charged a £100.00 cancellation fee and invoiced accordingly. |
| - | - Failure of goods to comply with contract terms on grounds of quality, quantity or on grounds that the wrong goods have been supplied must be notified within | + | - Failure of goods to comply with contract terms on grounds of quality, quantity or on grounds that the wrong goods have been supplied must be notified within |
| Impamark reserve the right to amend or change these Terms & conditions and written notification will be given as well as posted on the Website – [[https:// | Impamark reserve the right to amend or change these Terms & conditions and written notification will be given as well as posted on the Website – [[https:// | ||
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| You are responsible for maintaining the confidentiality of your login ID and password. You shall be responsible for all uses of your login ID and password. In addition, you agree to pay all charges, including taxes, duties or other fees, incurred by you or any users of your account. | You are responsible for maintaining the confidentiality of your login ID and password. You shall be responsible for all uses of your login ID and password. In addition, you agree to pay all charges, including taxes, duties or other fees, incurred by you or any users of your account. | ||
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| + | See our GPPR poicy ofr further informatoin | ||
| ===== Copyright ===== | ===== Copyright ===== | ||
company_policies/trading_terms.1665398246.txt.gz · Last modified: 2022/10/10 12:37 by john