Differences

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--- company_policies:trading_terms [2022/10/10 12:31] – john
+++ company_policies:trading_terms [2022/10/10 13:06] (current) – john
@@ Line 45: / Line 45: @@
   - A final invoice will be raised upon despatch of goods which may vary from that originally quoted to take into accounts any variances in amount or amendments to original order.
   - Our acceptance of your offer will create a legally binding contract between us. We reserve the right not to supply you at our discretion.
-  - We are happy to offer the facility of credit card payment to our customers which we have set up using HSBC Global Iris Secure Epayments system. This facility incurs a convenience charge of 3% to the final total due for all customers wishing to take advantage of this service. Please note is the amount we are charged by HSBC for processing the payment.
+  - We are happy to offer the facility of credit card payment to our customers which we have set up using BarclayCard EPDQ payment system. This facility incurs a convenience charge of 3.5% to the final total due for all customers wishing to take advantage of this service. Please note this is the amount we are charged by BarclayCard for processing the payment.
 ===== PAYMENT TERMS =====
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   - Please note we are only able to ship products to addresses in mainland United Kingdom. We work closely with our carriers to ensure best possible service and delivery times, however, some delays may occur which are outside our control and we will endeavour to work with you and the carrier to resolve these immediately.
   - While every effort will be made to deliver goods on time, NO liability is accepted for delays occurred by circumstances beyond our control.
-  - Non-delivery of goods - Supplies are invariable bound by the Carriers terms and conditions and therefore claims for non delivery of all or part of the consignment must be notified in writing with 5 working days to enable claims to be made against the carrier.
+  - Non-delivery of goods - Supplies are invariable bound by the Carriers terms and conditions and therefore claims for non delivery of all or part of the consignment must be notified in writing with 3 working days to enable claims to be made against the carrier.
-  - Packages damaged in transit - Claims arising from damage to packages in transit must be notified forthwith. Delivery sheets relating to damaged cartons should be signed and stated accordingly.
+  - Packages damaged in transit - Couriers have to allow reasonable time for your inspection of the good on delivery. Delivery sheets or receipts must be claused stating the nature  of the damage and signed accordingly. Claims arising from damage to packages in transit must be notified immediately on receipt of the goods. We cannot be held liable for damaged goods received without inspection, clausing of receipts, or notification.
 ===== REFUND, REPLACEMENT & CANCELLATION =====
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   - If goods are incorrect, faulty or damaged upon delivery we will exchange the product or issue a refund of the full price (including any delivery charges). However we must be notified in writing (via e-mail or post) within five working days following your acceptance of this delivery. We will arrange for the goods to be collected by our nominated delivery carrier at our own expense, and meet the cost of any subsequent delivery or replacement items.
   - Refunds will paid via the identical method of payment used to originally purchase these goods within 30 days of receipt of cancellation. Where a full refund is agreed by the Directors, this will be paid within 30 days of cancellation.
-  - If an order is cancelled after it has been confirmed and the order acknowledgment has already been signed by the customer, the customer will be charged a £ 50.00 cancellation fee and invoiced accordingly.
+  - If an order is cancelled after it has been confirmed and the order acknowledgment has already been signed by the customer, the customer will be charged a £100.00 cancellation fee and invoiced accordingly.
-  - Failure of goods to comply with contract terms on grounds of quality, quantity or on grounds that the wrong goods have been supplied must be notified within 7 days. In any event within such period of times as will exclude the possibility of deterioration or damage due to unsatisfactory storage by recipients or any other cause.
+  - Failure of goods to comply with contract terms on grounds of quality, quantity or on grounds that the wrong goods have been supplied must be notified within 3 days. In any event within such period of times as will exclude the possibility of deterioration or damage due to unsatisfactory storage by recipients or any other cause.
 Impamark reserve the right to amend or change these Terms & conditions and written notification will be given as well as posted on the Website – [[https://www.impamark-promotional-merchandise.co.uk|https://www.impamark-promotional-merchandise.co.uk]]
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 You are responsible for maintaining the confidentiality of your login ID and password. You shall be responsible for all uses of your login ID and password. In addition, you agree to pay all charges, including taxes, duties or other fees, incurred by you or any users of your account.
+See our GPPR poicy ofr further informatoin
 ===== Copyright =====