Differences

This shows you the differences between two versions of the page.

--- company_policies:trading_terms [2020/01/21 18:58] – john
+++ company_policies:trading_terms [2022/10/10 13:06] (current) – john
@@ Line 3: / Line 3: @@
 ====== Terms & conditions of business ======
-Date: 01/11/2019
+Date: 10 Oct 2022
 Unless otherwise agreed in writing by a Director of Sovereign Insignia Ltd t/a Impamark (hereafter referred to as Impamark), all goods are supplied in accordance with these terms and conditions of business. You can print these full term and conditions by selecting the print option in the file menu of your browser. Impamark reserves the right to make alterations to the site and details displayed on it (including prices). All orders placed with Impamark are deemed to be acceptance of these Terms.
@@ Line 40: / Line 40: @@
 ===== PRICE =====
-  - The prices for goods displayed for sale on this site are set by Allwag Promotions Limited. Delivery will be charged on an order-by-order basis, and any such additional charges are clearly displayed where they apply. Prices and delivery charges are valid and effective only to delivery to addresses in mainland United Kingdom.
+  - The prices for goods displayed for sale on this site are set by Impamark. Delivery will be charged on an order-by-order basis, and any such additional charges are clearly displayed where they apply. Prices and delivery charges are valid and effective only to delivery to addresses in mainland United Kingdom.
   - Orders are accepted subject to our right to adjust prices in the event of any fiscal change in law or Government Regulations prior to the date of delivery or of any substantial change in the currency rate at the time of importation of goods.
   - The right is reserved to supply up to a certain maximum over or under the ordered quantity of PRINTED goods and goods will be charged at the contract rate for the ACTUAL number of goods supplied. The maximum applicable will depend on the practice of particular trade of goods supplied, however normal variances are +/- 10%. The appropriate charge will be made for additional items received
   - A final invoice will be raised upon despatch of goods which may vary from that originally quoted to take into accounts any variances in amount or amendments to original order.
   - Our acceptance of your offer will create a legally binding contract between us. We reserve the right not to supply you at our discretion.
-  - We are happy to offer the facility of credit card payment to our customers which we have set up using HSBC Global Iris Secure Epayments system. This facility incurs a convenience charge of 3% to the final total due for all customers wishing to take advantage of this service. Please note is the amount we are charged by HSBC for processing the payment.
+  - We are happy to offer the facility of credit card payment to our customers which we have set up using BarclayCard EPDQ payment system. This facility incurs a convenience charge of 3.5% to the final total due for all customers wishing to take advantage of this service. Please note this is the amount we are charged by BarclayCard for processing the payment.
 ===== PAYMENT TERMS =====
-  - Our terms are strictly net 30 days from the date of invoice. No variation of these terms will be permitted unless authorised by a Director or Allwag Promotions in writing. All new accounts are payable on a pro-forma basis for the first order. Orders will not be despatched until payment is received.
+  - Our terms are strictly net 30 days from the date of invoice. No variation of these terms will be permitted unless authorised by a Director of Impamark in writing. All new accounts are payable on a pro-forma basis for the first order. Orders will not be despatched until payment is received.
-  - All card payments are processed on behalf of Allwag Promotions.com by HSBC Global Iris Secure Epayments system. If you would like to pay by Credit card, please let us know so that we can amend your invoice to add the convenience charge of 3%.
+  - All card payments processed on behalf of Impamark are processed Barclaycard ePDQ payment system. If you would like to pay by Credit card, please let us know so that we can amend your invoice to add the convenience charge of 3.5%.
   - Please note that we do not export goods and all transactions are made in £sterling.
 ===== OVERDUE PAYMENTS =====
-Any invoices outstanding after the 30th day will attract an interest charge of 2% per month, charged on a day-to-day basis until the invoice is settled in full.
+Any invoices outstanding after the 30th day will attract an interest charge of 4% above base rate per month, charged on a day-to-day basis until the invoice is settled in full.
 ===== RETENTION OF TITLE =====
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   - Please note we are only able to ship products to addresses in mainland United Kingdom. We work closely with our carriers to ensure best possible service and delivery times, however, some delays may occur which are outside our control and we will endeavour to work with you and the carrier to resolve these immediately.
   - While every effort will be made to deliver goods on time, NO liability is accepted for delays occurred by circumstances beyond our control.
-  - Non-delivery of goods - Supplies are invariable bound by the Carriers terms and conditions and therefore claims for non delivery of all or part of the consignment must be notified in writing with 5 working days to enable claims to be made against the carrier.
+  - Non-delivery of goods - Supplies are invariable bound by the Carriers terms and conditions and therefore claims for non delivery of all or part of the consignment must be notified in writing with 3 working days to enable claims to be made against the carrier.
-  - Packages damaged in transit - Claims arising from damage to packages in transit must be notified forthwith. Delivery sheets relating to damaged cartons should be signed and stated accordingly.
+  - Packages damaged in transit - Couriers have to allow reasonable time for your inspection of the good on delivery. Delivery sheets or receipts must be claused stating the nature  of the damage and signed accordingly. Claims arising from damage to packages in transit must be notified immediately on receipt of the goods. We cannot be held liable for damaged goods received without inspection, clausing of receipts, or notification.
 ===== REFUND, REPLACEMENT & CANCELLATION =====
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   - If goods are incorrect, faulty or damaged upon delivery we will exchange the product or issue a refund of the full price (including any delivery charges). However we must be notified in writing (via e-mail or post) within five working days following your acceptance of this delivery. We will arrange for the goods to be collected by our nominated delivery carrier at our own expense, and meet the cost of any subsequent delivery or replacement items.
   - Refunds will paid via the identical method of payment used to originally purchase these goods within 30 days of receipt of cancellation. Where a full refund is agreed by the Directors, this will be paid within 30 days of cancellation.
-  - If an order is cancelled after it has been confirmed and the order acknowledgment has already been signed by the customer, the customer will be charged a £ 50.00 cancellation fee and invoiced accordingly.
+  - If an order is cancelled after it has been confirmed and the order acknowledgment has already been signed by the customer, the customer will be charged a £100.00 cancellation fee and invoiced accordingly.
-  - Failure of goods to comply with contract terms on grounds of quality, quantity or on grounds that the wrong goods have been supplied must be notified within 7 days. In any event within such period of times as will exclude the possibility of deterioration or damage due to unsatisfactory storage by recipients or any other cause.
+  - Failure of goods to comply with contract terms on grounds of quality, quantity or on grounds that the wrong goods have been supplied must be notified within 3 days. In any event within such period of times as will exclude the possibility of deterioration or damage due to unsatisfactory storage by recipients or any other cause.
 Impamark reserve the right to amend or change these Terms & conditions and written notification will be given as well as posted on the Website – [[https://www.impamark-promotional-merchandise.co.uk|https://www.impamark-promotional-merchandise.co.uk]]
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 You are responsible for maintaining the confidentiality of your login ID and password. You shall be responsible for all uses of your login ID and password. In addition, you agree to pay all charges, including taxes, duties or other fees, incurred by you or any users of your account.
+See our GPPR poicy ofr further informatoin
 ===== Copyright =====