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company_policies:business_disruption [2020/01/21 18:10] – johncompany_policies:business_disruption [2020/01/21 18:55] (current) – john
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 ====== Business Disruption and Continuity Policy ====== ====== Business Disruption and Continuity Policy ======
  
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 We believe that we are capable of continuing to deliver our products and services to our clients following a disruptive incident. It is the responsibility of key personnel within the business to ensure that Impamark is resilient and can ride the storm and still remain operational and productive through a robust business continuity plan which is supported by and communicated to all staff. We believe that we are capable of continuing to deliver our products and services to our clients following a disruptive incident. It is the responsibility of key personnel within the business to ensure that Impamark is resilient and can ride the storm and still remain operational and productive through a robust business continuity plan which is supported by and communicated to all staff.
  
-===== Key products abd servceis of the business =====+===== Key products and services of the business =====
  
 Impamark is an established distributor of an extensive range of promotional merchandise within the UK. The merchandise is purchased from a network of suppliers across the UK, Europe and Far East. Impamark holds no stock itself.\\ Impamark is an established distributor of an extensive range of promotional merchandise within the UK. The merchandise is purchased from a network of suppliers across the UK, Europe and Far East. Impamark holds no stock itself.\\
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 • It will raise the public perception of the company within the local area and the wider business community • It will raise the public perception of the company within the local area and the wider business community
  
-These threats could impact on our:\\+These threats could impact on:\\
 • Revenue & Profits\\ • Revenue & Profits\\
 • Costs & Expenditure\\ • Costs & Expenditure\\
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 ===== Staffing ===== ===== Staffing =====
  
-Performance depends on the ability of the business to continue to attract, motivate and retain key staff. These individuals possess sales and marketing, merchandising, supply chain, IT, financial and general management skills that are key to the continued successful operation of the business. Impamark has an excellent track record in terms of staff retention. We aim to offer staff flexible working conditions, with pay relative to the industry and the local area with incentive schemes to assist with retaining key personnel. In addition Impamark recognises that it does not always have the skills relative for a particular area of specialism and is not afraid to outsource these skills when required.\\ +Performance depends on the ability of the business to continue to attract, motivate and retain key staff. 
-Impamark strives to create a happy and educated team reflective of its ethos and vision. We are always looking for potential new members to join our team. No one is indispensable. However in a small team everyone is important and has their role. It is imperative that in 2020 we plan for staff changes. We have to stay abreast by recruiting, training and ensuring that our team are happy. We have to be prepared for changes in staff and to not let that affect our processes and customer satisfaction. Our customers have to rely on us and we will not let them down – our reputation is at stake.+ 
 +These individuals possess sales and marketing, merchandising, supply chain, IT, financial and general management skills that are key to the continued successful operation of the business. Impamark has an excellent track record in terms of staff retention. 
 + 
 +We aim to offer staff flexible working conditions, with pay relative to the industry and the local area with incentive schemes to assist with retaining key personnel. 
 + 
 +In addition, Impamark recognises that it does not always have the skills relative for a particular area of specialism and is not afraid to outsource these skills when required. 
 + 
 +Impamark strives to create a happy and educated team reflective of its ethos and vision. We are always looking for potential new members to join our team. No one is indispensable. 
 + 
 +However in a small team everyone is important and has their role. It is imperative that in 2020 we plan for staff changes. We have to stay abreast by recruiting, training and ensuring that our team are happy. We have to be prepared for changes in staff and to not let that affect our processes and customer satisfaction. 
 + 
 +Our customers have to rely on us and we will not let them down - our reputation is at stake.
  
 ==== Specific risks ==== ==== Specific risks ====
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 Main Person of Responsibility – Nicky Crisp Main Person of Responsibility – Nicky Crisp
  
-===== TECHNOLOGICAL RISKS OF SABOTAGE & CYBER ATTACKS =====+===== Technological Risks ===== 
 + 
 +==== Risk of sabotage and Cyber Attacks ====
  
 Failure or interruption of information technology systems and infrastructure. In 2020 this would seriously impact on the company being able to work effectively and thus seriously impacting on its customers. Impamark is keenly aware of the need to keep pace with the rapidly changing and continuously evolving technological landscape which requires investment to ensure that we are up to date, and develop our systems inline with industry requirements. Failure or interruption of information technology systems and infrastructure. In 2020 this would seriously impact on the company being able to work effectively and thus seriously impacting on its customers. Impamark is keenly aware of the need to keep pace with the rapidly changing and continuously evolving technological landscape which requires investment to ensure that we are up to date, and develop our systems inline with industry requirements.
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 Main Person of Responsibility Spain – John Crisp Main Person of Responsibility Spain – John Crisp
  
-===== SECURITY OF CUSTOMER DATA =====+===== Security of Customer Data =====
  
-Unauthorised access to our internal systems and misappropriation of customer data could lead to reputational damage and loss of customer confidence. This is a rapidly changing environment, with new threats emerging on an almost daily basis. It would also be incredibly damaging to Impamark’s continuing business and its brand.\\ +Unauthorised access to our internal systems and misappropriation of customer data could lead to reputational damage and loss of customer confidence. 
-Impamark employs experienced IT staff whose role it is to ensure that the company does not have any security violations. The risks are managed on a day by day basis. We have technical infrastructure in place to monitor and minimise the risk of breaches and these are managed and maintained daily.\\ + 
-All staff are required to follow our own internal IT policy which covers security policies.+This is a rapidly changing environment, with new threats emerging on an almost daily basis. It would also be incredibly damaging to Impamark’s continuing business and its brand. Impamark employs experienced IT staff whose role it is to ensure that the company does not have any security violations. 
 + 
 +The risks are managed on a day by day basis. We have technical infrastructure in place to monitor and minimise the risk of breaches and these are managed and maintained daily. All staff are required to follow our own internal IT policy which covers security policies.
  
 Current assessment : Low risk of disruption Current assessment : Low risk of disruption
company_policies/business_disruption.1579626626.txt.gz · Last modified: 2020/01/21 18:10 by john
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