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--- company_policies:business_disruption [2020/01/21 18:08] – john
+++ company_policies:business_disruption [2020/01/21 18:55] (current) – john
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+{{:impamark_solid_cmyk_with_strap_new_600.png?400}}
 ====== Business Disruption and Continuity Policy ======
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 We believe that we are capable of continuing to deliver our products and services to our clients following a disruptive incident. It is the responsibility of key personnel within the business to ensure that Impamark is resilient and can ride the storm and still remain operational and productive through a robust business continuity plan which is supported by and communicated to all staff.
-===== Key products abd servceis of the business =====
+===== Key products and services of the business =====
 Impamark is an established distributor of an extensive range of promotional merchandise within the UK. The merchandise is purchased from a network of suppliers across the UK, Europe and Far East. Impamark holds no stock itself.\\
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 • It will raise the public perception of the company within the local area and the wider business community
-These threats could impact on our:\\
+These threats could impact on:\\
 • Revenue & Profits\\
 • Costs & Expenditure\\
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 ===== Competition =====
-The promotional products market is intensely competitive and the rapid development of internet commerce, digital marketing and online marketplaces may allow competitors to reach a broader audience. There always has been and there always will be competition - which Impamark views as a healthy party of strategy and negotiation in 2020. It is important to recognise competition, but our industry has a £1 billion spend within the UK and Impamark is well placed with a loyal customer base established over 50 years, and experienced staff to manage this competition. With a small but effective team we can afford to be price competitive. The number of repeat orders we have is testament to that.\\
+The promotional products market is intensely competitive and the rapid development of internet commerce, digital marketing and online marketplaces may allow competitors to reach a broader audience. There always has been and there always will be competition - which Impamark views as a healthy party of strategy and negotiation in 2020.
+It is important to recognise competition, but our industry has a £1 billion spend within the UK and Impamark is well placed with a loyal customer base established over 50 years, and experienced staff to manage this competition. With a small but effective team we can afford to be price competitive. The number of repeat orders we have is testament to that.
 Impamark aims to have an open mind with regards to technological changes in order to continue to expand and grow.
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 ===== Operational Risks =====
 • Natural Disasters eg. Fire, Flood, Hurricanes, Blizzards\\
 • Man Made Disasters eg. Hazardous Oil Spills, Pollution, Industrial Wastes
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 ==== Specific risks ====
-=== Flooding ===
+Flooding
 The UK office is situated within a potential flood zone. However it has been assessed as low risk between 0.1 & 1% chance. We are signed up for government flood alerts with the environment agency and this will give us notice day or night via email and phone of any potential risk of flooding. The Spanish office is not located within a flood zone
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 • Finding local alternative office space for a mid to longer term solution
-The Spanish office has a risk of forest fires which would necessitate evacuation. The office has plans in place in the event of a fire scenario.\\
+The Spanish office has a risk of forest fires which would necessitate evacuation. The office has plans in place in the event of a fire scenario. There are no printing processes undertaken at either of the Impamark offices as they are purely used for administration.
-There are no printing processes undertaken at either of the Impamark offices as they are purely used for administration.\\
 Current assessment : Low risk of disruption
-==== Disruption at suppliers ====
+=== Disruption at suppliers ===
 Impamark has a network of suppliers across the UK, Europe and Far East who produce the merchandise for our clients. If there was an issue with any one of our suppliers e.g. machine breaks we could transfer production elsewhere to ensure that we meet deadlines etc.
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 ===== Staffing =====
-Performance depends on the ability of the business to continue to attract, motivate and retain key staff. These individuals possess sales and marketing, merchandising, supply chain, IT, financial and general management skills that are key to the continued successful operation of the business. Impamark has an excellent track record in terms of staff retention. We aim to offer staff flexible working conditions, with pay relative to the industry and the local area with incentive schemes to assist with retaining key personnel. In addition Impamark recognises that it does not always have the skills relative for a particular area of specialism and is not afraid to outsource these skills when required.\\
+Performance depends on the ability of the business to continue to attract, motivate and retain key staff.
-Impamark strives to create a happy and educated team reflective of its ethos and vision. We are always looking for potential new members to join our team. No one is indispensable. However in a small team everyone is important and has their role. It is imperative that in 2020 we plan for staff changes. We have to stay abreast by recruiting, training and ensuring that our team are happy. We have to be prepared for changes in staff and to not let that affect our processes and customer satisfaction. Our customers have to rely on us and we will not let them down – our reputation is at stake.
+These individuals possess sales and marketing, merchandising, supply chain, IT, financial and general management skills that are key to the continued successful operation of the business. Impamark has an excellent track record in terms of staff retention.
+We aim to offer staff flexible working conditions, with pay relative to the industry and the local area with incentive schemes to assist with retaining key personnel.
+In addition, Impamark recognises that it does not always have the skills relative for a particular area of specialism and is not afraid to outsource these skills when required.
+Impamark strives to create a happy and educated team reflective of its ethos and vision. We are always looking for potential new members to join our team. No one is indispensable.
+However in a small team everyone is important and has their role. It is imperative that in 2020 we plan for staff changes. We have to stay abreast by recruiting, training and ensuring that our team are happy. We have to be prepared for changes in staff and to not let that affect our processes and customer satisfaction.
+Our customers have to rely on us and we will not let them down - our reputation is at stake.
 ==== Specific risks ====
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 Main Person of Responsibility – Nicky Crisp
-===== TECHNOLOGICAL RISKS OF SABOTAGE & CYBER ATTACKS =====
+===== Technological Risks =====
+==== Risk of sabotage and Cyber Attacks ====
 Failure or interruption of information technology systems and infrastructure. In 2020 this would seriously impact on the company being able to work effectively and thus seriously impacting on its customers. Impamark is keenly aware of the need to keep pace with the rapidly changing and continuously evolving technological landscape which requires investment to ensure that we are up to date, and develop our systems inline with industry requirements.
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 Main Person of Responsibility Spain – John Crisp
-===== SECURITY OF CUSTOMER DATA =====
+===== Security of Customer Data =====
-Unauthorised access to our internal systems and misappropriation of customer data could lead to reputational damage and loss of customer confidence. This is a rapidly changing environment, with new threats emerging on an almost daily basis. It would also be incredibly damaging to Impamark’s continuing business and its brand.\\
+Unauthorised access to our internal systems and misappropriation of customer data could lead to reputational damage and loss of customer confidence.
-Impamark employs experienced IT staff whose role it is to ensure that the company does not have any security violations. The risks are managed on a day by day basis. We have technical infrastructure in place to monitor and minimise the risk of breaches and these are managed and maintained daily.\\
-All staff are required to follow our own internal IT policy which covers security policies.
+This is a rapidly changing environment, with new threats emerging on an almost daily basis. It would also be incredibly damaging to Impamark’s continuing business and its brand. Impamark employs experienced IT staff whose role it is to ensure that the company does not have any security violations.
+The risks are managed on a day by day basis. We have technical infrastructure in place to monitor and minimise the risk of breaches and these are managed and maintained daily. All staff are required to follow our own internal IT policy which covers security policies.
 Current assessment : Low risk of disruption